Moh., Fakih (2023) KEPUASAN PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) PADA MASYARAKAT KECAMATAN UNGARAN TIMUR KABUPATEN SEMARANG TAHUN 2023. Technical Report. UPT. Perpustakaan UNDARIS, UNGARAN. (Submitted)
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Penelitian M.Fakih -kepuasan PATEN Ungaran Timur 2023.pdf - Accepted Version Restricted to Registered users only Download (1MB) | Request a copy |
Abstract
ABSTRAK Dalam rangka pemberdayaan peran dan mengoptimalkan kecamatan, sebagai perangkat daerah terdepan melalui peningkatan pelayanan publik, diharapkan dapat lebih tercipta pemerataan pembangunan daerah dan memberikan pelayanan yang berkualitas bagi yang memerlukan. Pelayanan Administrasi Terpadu Kecamatan (PATEN) sebagai bentuk kebijakan otonomi daerah yang dilimpahkan kepada pemerintah kecamatan yang telah ditetapkan dengan instruksi presiden, peraturan pemerintah dan Permenkes, kualitas pelayanan publik harus sesuai kebutuhan dan kepuasan masyarakat. Penelitian ini bertujuan untuk mengetahui kepuasan pelayanan administrasi terpadu kecamatan (PATEN) yang diberikan oleh kecamatan Ungaran Timur Kabupaten Semarang tahun 2023. Untuk mencapai tujuan dimaksud penelitian ini menggunakan metode penelitian deskriptif kualitatif. Kepuasan PATEN di Kecamatan Ungaran Timur dapat terselenggara dengan kinerja pelayanan dan kualitas pelayanan B (baik) dengan tetap berdasarkan peraturan perundangan yang berlaku. Dalam pencapaian kualitas kinerja pelayanan tidak lepas dari kendala dan upaya yang dilakukan guna penyesuaian terhadap persyaratan (substantif, administratif, dan teknis) kepuasan masyarakat dari hasil survei dengan kriteria dan tolok ukur pencapaiannya yang berdasarkan 9 unsur pelayanan dalam IKM memperoleh kriteria pelayanan baik dan mutu pelayanan B, serta rata-rata indeks kepuasan terhadap layanan 3,231 nilai indeks kepuasan masyarakat setelah dikonversi memperoleh 80,775 yakni Memuaskan. Saran/rekomendasi guna mensikapi kepuasan PATEN sebagai pelimpahan kewenangan terkait persyaratan substantif perlu ditambah dan dipertegas, dukungan dan pembinaan SDM, koordinasi antar unit kerja secara keseluruhan sebagai penanggung jawab tupoksi. Kata Kunci: Kepuasan PATEN, kualitas pelayanan v ABSTRACT In the context of empowering and optimizing the role of the district, as the leading regional apparatus through improving public services both during the pandemic and normal conditions, it is hoped that more equitable regional development can be created and provide quality services for those in need. District Integrated Administrative Services (PATEN) as a form of regional autonomy policy delegated to the district government which has been stipulated by presidential instructions, government regulations and the Minister of Health, the quality of public services must be in accordance with the needs and satisfaction of the community. This study aims to analyze the satisfaction of District Integrated Administrative Services (PATEN) provided by the Ungaran Timur district, Semarang Regency, in 2023. To achieve this goal, this study uses a qualitative descriptive research method. The Satisfaction of District Integrated Administrative Services in Ungaran Timur District can be carried out with service performance and service quality B (good) while still based on applicable laws and regulations. The achievement of service performance quality cannot be separated from the obstacles and efforts made to adjust to the requirements (substantive, administrative, and technical) of community satisfaction from the survey results with criteria and benchmarks of achievement based on 9 service elements in People Satisfaction Index obtaining Good service criteria and service quality B, and the average satisfaction index for services is 3.231, the value of the community satisfaction index after being converted is 80,775, namely Satisfactory. Suggestions/recommendations to respond to satisfaction of PATEN as a delegation of authority related to substantive requirements need to be added and emphasized, support and development of human resources, coordination between work units as a whole as the person in charge of main tasks and functions. Keywords: PATEN Satisfaction, service quality
| Item Type: | Monograph (Technical Report) |
|---|---|
| Subjects: | L Education > LB Theory and practice of education > LB2300 Higher Education |
| Divisions: | Fakultas Keguruan dan Ilmu Kependidikan > S1 Pendidikan Pancasila dan Kewarganegaraan |
| Depositing User: | LIBRARY UNDARIS - |
| Date Deposited: | 10 Aug 2023 07:01 |
| Last Modified: | 10 Aug 2023 07:01 |
| URI: | http://repository.undaris.ac.id/id/eprint/844 |
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