Moh. Fakih, Yusuf (2022) KUALITAS PELAYANAN ADMINISTRASI TERPADU KECAMATAN (PATEN) DI KECAMATAN PRINGAPUS KABUPATEN SEMARANG. Project Report. UPT. PERPUSTAKAAN UNDARIS, UNGARAN. (Unpublished)
![[img]](http://repository.undaris.ac.id/style/images/fileicons/text.png) |
Text (Laporan Hasil Penelitian)
Laporan Penelitian Kualitas Pelayanan Administrasi Terpadu Pringapus 2022.pdf - Submitted Version Restricted to Registered users only Download (560kB) | Request a copy |
Abstract
ABSTRAK Dalam rangka pemberdayaan peran dan mengoptimalkan kecamatan, sebagai perangkat daerah terdepan melalui peningkatan pelayanan publik baik masa pandemi maupun pasca pandemi atau kondisi normal, diharapkan dapat lebih tercipta pemerataan pembangunan daerah dan memberikan pelayanan yang berkualitas bagi yang memerlukan. Pelayanan Administrasi Terpadu Kecamatan (PATEN) sebagai bentuk kebijakan otonomi daerah yang dilimpahkan kepada pemerintah kecamatan dalam masa pandemic (bencana nasional) yang telah ditetapkan dengan instruksi presiden, peraturan pemerintah dan Permenkes, kualitas pelayanan publik harus sesuai kebutuhan dan kepuasan masyarakat. Penelitian ini bertujuan untuk mengetahui kualitas pelayanan administrasi terpadu kecamatan (PATEN) yang diberikan oleh kecamatan Pringapus Kabupaten Semarang pada tahun 2022. Untuk mencapai tujuan dimaksud penelitian ini menggunakan metode penelitian deskriptif kualitatif. Kualitas PATEN di Kecamatan Pringapus pasca pandemi dapat terselenggara dengan kinerja pelayanan dan kualitas pelayanan B (baik) dengan tetap berdasarkan peraturan perundangan yang berlaku. Dalam pencapaian kualitas kinerja pelayanan tidak lepas dari kendala dan upaya yang dilakukan guna penyesuaian terhadap persyaratan (substantif, administratif, dan teknis) kepuasan masyarakat dari hasil survei dengan kriteria dan tolok ukur pencapaiannya yang berdasarkan 9 unsur pelayanan dalam IKM memperoleh kriteria pelayanan baik dan mutu pelayanan B, serta rata-rata indeks kepuasan terhadap layanan 3,160 nilai indeks kepuasan masyarakat setelah dikonversi memperoleh 79 yakni Memuaskan. Saran/rekomendasi guna mensikapi pada suatu bencana nasional seperti pandemi COVID-19, kualitas PATEN sebagai pelimpahan kewenangan terkait persyaratan substantif perlu ditambah dan dipertegas, dukungan dan pembinaan SDM, koordinasi antar unit kerja secara keseluruhan sebagai penanggung jawab tupoksi. Kata Kunci: Kualitas PATEN, kualitas pelayanan, dan pasca pandemi COVID-19 ABSTRACT In the context of empowering and optimizing the role of the district, as the leading regional apparatus through improving public services both during the pandemic and normal conditions, it is hoped that more equitable regional development can be created and provide quality services for those in need. District Integrated Administrative Services (PATEN) as a form of regional autonomy policy delegated to the district government during a pandemic (national disaster) which has been stipulated by presidential instructions, government regulations and the Minister of Health, the quality of public services must be in accordance with the needs and satisfaction of the community. This study aims to determine the quality of District Integrated Administrative Services (PATEN) provided by the Pringapus district, Semarang Regency during the pandemic, in 2022. To achieve this goal, this study uses a qualitative descriptive research method. The quality of District Integrated Administrative Services in Pringapus District during pasca pandemic can be carried out with service performance and service quality B (good) while still based on applicable laws and regulations. The achievement of service performance quality cannot be separated from the obstacles and efforts made to adjust to the requirements (substantive, administrative, and technical) of community satisfaction from the survey results with criteria and benchmarks of achievement based on 9 service elements in People Satisfaction Index obtaining Good service criteria and service quality B, and the average satisfaction index for services is 3.160, the value of the community satisfaction index after being converted is 79, namely Satisfactory. Suggestions/recommendations to respond to a national disaster such as pasca COVID-19 pandemic, quality of PATEN as a delegation of authority related to substantive requirements need to be added and emphasized, support and development of human resources, coordination between work units as a whole as the person in charge of main tasks and functions. Keywords: PATEN implementation, service quality, and pasca COVID-19 pandemic
| Item Type: | Monograph (Project Report) |
|---|---|
| Subjects: | L Education > LB Theory and practice of education > LB2300 Higher Education |
| Divisions: | Fakultas Keguruan dan Ilmu Kependidikan > S1 Pendidikan Pancasila dan Kewarganegaraan |
| Depositing User: | LIBRARY UNDARIS - |
| Date Deposited: | 07 Feb 2023 05:14 |
| Last Modified: | 07 Feb 2023 05:14 |
| URI: | http://repository.undaris.ac.id/id/eprint/821 |
Actions (login required)
 |
View Item |
